Politique de confidentialité

Privacy Policy

Last updated: March 2, 2026

SΛYEN operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). SΛYEN is a Shopify-powered store, which allows us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be used to identify you.

Depending on how you interact with the Services, your location, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit or debit card numbers, bank account information, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including information you provide when contacting customer support or submitting inquiries.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide personal information.

  • Automatically through the Services, including from your device when you use our website or services, and through cookies and similar technologies.

  • From service providers, when they collect or process personal information on our behalf to support our operations.

  • From business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services, we may use your personal information for the following purposes:

Providing, Customizing, and Improving the Services

We use your personal information to deliver the Services, perform our contract with you, process payments and orders, remember your preferences, send account-related notifications, manage your account, organize shipping, facilitate returns or exchanges, enable product reviews, and personalize your shopping experience, including product recommendations.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email, SMS, or mail, and displaying advertisements for products or services on our website or other websites based on your activity, including previous purchases or cart activity.

Security and Fraud Prevention

We use personal information to authenticate accounts, provide secure checkout experiences, detect and prevent fraud or malicious activity, and protect the integrity and security of our services. You are responsible for maintaining the confidentiality of your account credentials.

Communicating With You

We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Compliance

We may use personal information to comply with applicable laws, respond to lawful requests from authorities, participate in legal proceedings, enforce our terms and policies, and investigate potential violations.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, service providers and vendors who perform services on our behalf (such as payment processing, analytics, customer support, cloud storage, and shipping).

  • With marketing and business partners to provide advertising and promotional services. Depending on your location, you may have the right to opt out of certain targeted advertising practices.

  • With your consent or at your direction, including when you request third-party services or interact with social media integrations.

  • With affiliates or within our corporate group.

  • In connection with business transactions, such as a merger, bankruptcy, or asset sale.

  • To comply with legal obligations, enforce policies, or protect the rights, safety, and property of SΛYEN, our users, or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit is shared with Shopify and may be transferred to countries outside your country of residence.

Shopify may use your personal information to provide enhanced features based on your interactions with our store, other merchants, and Shopify. In these cases, Shopify acts as a data controller for such processing. To learn more, visit Shopify’s Consumer Privacy Policy:
https://privacy.shopify.com

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms that we do not control. We are not responsible for the privacy practices or content of these third parties. Information shared publicly or on third-party platforms may be visible to others without restriction.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided personal information, please contact us to request deletion.

Security and Retention of Information

No security system is completely secure, and we cannot guarantee absolute security. Information transmitted to us may not be secure in transit. We recommend avoiding unsecured communication channels for sensitive information.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to access your personal information

  • Right to deletion

  • Right to correction

  • Right to data portability

  • Communication preferences, including opting out of promotional emails (transactional emails may still be sent)

You may exercise these rights through the Services or by contacting us. We may need to verify your identity before fulfilling your request. We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about our handling of personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized data transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this website with the revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: contacts.sayen@gmail.com
Address:
2895 Avenue Laval, Apartment 05
Saint-Hyacinthe, QC
J2S 7W4
Canada