FAQ
Orders & Payments
How can I place an order on SΛYEN®?
Simply browse our collections, select your items, choose your size, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express) as well as secure online payment solutions available at checkout.
Is my payment information secure?
Yes. All payments are encrypted and processed through trusted, PCI-compliant payment providers. Your data is fully protected.
Shipping & Delivery
Where do you ship?
SΛYEN® ships internationally. Available destinations and shipping options are displayed at checkout.
How long does shipping take?
Processing usually takes 1–2 weeks.
Delivery times vary depending on your location and the shipping method selected at checkout.
Will I receive a tracking number?
Yes. Once your order is shipped, you’ll receive an email with a tracking link to follow your package in real time.
Returns & Exchanges
Can I return or exchange an item?
Yes. You can request a return or exchange within 30 days of receiving your order, provided the item is unused, unworn, and in its original condition.
How do I start a return?
Contact our support team via the contact page or email us with your order number. We’ll guide you through the process.
Are return shipping costs covered?
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Products & Sizing
How do I choose the right size?
Each product page includes a detailed size guide. If you’re between two sizes, we recommend sizing up for comfort or down for a more fitted look.
Are SΛYEN® products suitable for training and daily wear?
Absolutely. Our pieces are designed to perform during workouts while remaining comfortable and stylish for everyday use.
How should I care for my SΛYEN® garments?
We recommend washing cold, inside out, and air drying when possible to preserve fabric quality and fit.
Brand & Quality
Where are SΛYEN® products made?
Our products are developed with carefully selected manufacturing partners, focusing on quality, durability, and precise finishing.
What makes SΛYEN® different?
SΛYEN® stands for controlled design, performance-driven cuts, and a minimalist aesthetic where function and style coexist without compromise.
Support & Contact
How can I contact customer support?
You can reach us through the contact form on our website. We aim to respond within 24–48 business hours.
I have another question. What should I do?
Feel free to contact us anytime. Our team is here to help.